We at Home4U ensure that every transaction at our website is seamless. We adhere to quality standards and take great care in delivering products to our customers. Hence, we only accept the returns under following conditions:
1. Manufacturing Defect
Manufacturing defects are defects that were not intended. For example, a chair might be designed to be stable, but if it is manufactured with one of the legs not bolted on correctly, the chair would say to be having a manufacturing defect.
2. Received Defected Product
Defective Product is a product not meeting its intended use.
3. If the incorrect product is delivered.
If you have received the product that is entirely different from the one you ordered then the incorrect product would say to be delivered. For example, if you ordered cushions and received rugs then this will come under the aforesaid category. In case where you have come across any of the above situations, please follow the below mentioned steps:-
- Please raise a request within 24 hours of delivery by contacting our Customer Service at +91-9625319356 (Monday - Saturday 9:30 AM to 6:00 PM) or e-mailing us at firstname.lastname@example.org.
- Please email a good quality picture of the received product clearly depicting the issue along with your order details to email@example.com.
- Please allow us a time of 3-5 working days so that our Quality Assurance team will check the details in reference to its eligibility. Also, please mention your details in Subject line like your order number, AWB no & receipt date.
- Any product you return must be in the same condition as at the time of receiving it and in the original packaging. Please keep the receipt.
- Once we receive your item, we will inspect it and acknowledge its receipt. We will immediately notify you on the status of your refund after inspecting the item & within 5-7 working days will initiate your refund.
- We never want to see our clients unhappy, we always ensure whatever products our customers see on our website, the same product/s are delivered to them. Hence, we discourage returns or exchanges basis the liking.