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return & exchanges

RETURN POLICY Simplicity, transparency, and security are the hallmarks of your online shopping experience at home4u.in. We go the distance to ensure that every transaction on our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. As a policy, we do not entertain returns on products delivered in perfect, undamaged condition. Please do peruse our Return Policy for your understanding. A product is only eligible for return under the following conditions: • A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation. • If you identify quality or a manufacturing defect on the received product. • If the product is received in a damaged condition. Note: Please do not accept any package if it is tampered or damaged upon delivery. To ensure that we are able to process your returns accurately and promptly, please read through the return process, along with the guidelines that need to be followed.

RETURN PROCESS

1. Please raise a Return Request within 48 hrs of delivery by calling our Customer Service at 844-844-8608 (Monday - Saturday 9:30 AM to 6 PM) or mail us at we@home4u.in.

2. You will be asked to mail a good quality picture of the received product clearly depicting the issue (in case of damage/defect/incorrect product) along with your order details to we@home4u.in. (you can mail the picture in the first step, for a faster process). Our Quality Assurance team will check the details in reference to its eligibility for return.

3. We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 2-3 working days for organizing a pickup and 7-10 days for delivery at our warehouse.

4. Once the merchandise is back at our warehouse, the refund process will get initiated within 5-7 days of receiving it.

REFUND POLICY All refunds will be processed within 5-7 days of receiving the merchandise back at our warehouse. The refunds will be made through bank transfers.