1. What is 'My Account'?
'My Account' is a section created on our website, once you sign up with us. It helps you view and manage your transactions and orders anytime on our website. It allows you to:
- Manage/edit all your personal data like address, phone number, e-mail id
- Change your password
- Track the status of your orders
- Review past purchases
- Access your wish list
- Save your billing address for faster shopping
2. How can I create an account?
Effortlessly! The moment you sign up on our website your Home4U account is automatically created.
3. Do I need an account to shop on home4u.in?
It's not mandatory to have an account to shop on home4u.in, you can "Checkout as Guest", however by signing up you can enjoy the following benefits:
- Track your orders
- Review past purchases
- Request your return or exchange
- Access the wish list
4. How do I change my email or password?
Absolutely. There is no cost associated with setting up an account.
6. What should I do if I have forgotten my password ?
Click on 'Sign In' (on the top right corner of every page). It will open a pop-up box where you can fill the information, locate a link 'Forgot your password'. By clicking on this link you will be asked for your registered email address on which you will be sent the new password link
Order & Tracking
1. How do I check the status of my order?
To check the status of your order, please 'Sign in' and click on 'My Account'. Once in My Account, locate and click 'Order History'. This is the section which contains information about all the orders you have placed with home4u.in. Select the order you wish to track, and finally click on 'Tracking Code', this link will take you to our courier partner's website wherein you can see the delivery status of your order.
2. How do I know when my order has been confirmed?
You will receive an email notifying you when your order has been confirmed. You can also go to 'My Account' section and click on 'Order History' to check the status of your order.
3. How do I track my package?
You can track your order by signing into 'My Account'. Click on 'Order History', select the order you wish to track, and finally click on 'Tracking Code'. You will also receive an email notification when your order is dispatched from our warehouse.
4. What do I do if an item is missing from my shipment?
If upon opening your order packet, you discover that an item is missing, please contact our Customer Service at 844-844-8608 (Monday - Saturday 9:30 AM to 6 PM PM) or mail us at email@example.com.
5. What do I do if my tracking number shows an incorrect delivery location?
Please contact our Customer Service at 844-844-8608 for assistance (Monday - Saturday 9:30 AM to 6 PM) or mail us at firstname.lastname@example.org.
6. What do I do if my tracking number does not work?
Please contact our Customer Service at 844-844-8608 for assistance (Monday - Saturday 9:30 AM to 6 PM) or mail us at email@example.com
7. How and when can I cancel my order?
You can cancel an order only within 24 hours of placing the order. For further details read our Cancellation Policy.