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FAQs

WE ARE HERE TO HELP OUR CLIENTS

SHOPPING ASSISTANCE

Q. Do you have a retail presence?

We are just a click away on your mobile or laptop. We are currently an on-line brand.

Q. Can I get additional discounts?

We keep running online offers and deals at regular intervals. Kindly subscribe to our newsletter or visit our website to know more about currents offers and deals.

Q. How do I place an order?

  • Select the desired item
  • Add the item to shopping bag
  • Login with your account details
  • Enter the shipping address
  • Click proceed to checkout option and select the payment mode to proceed with the payment.
  • On successful order placement order id will be generated and you will receive an order confirmation email.

Q. How and when can I cancel my order?

You can cancel an order within 24 hours of placing the order. For further details please refer to our Cancellation Policy.

Q. Do you take orders over Phone?

We are happy to assist you in taking orders over the phone orders. Please call us on +91-9625319356 in between Monday – Saturday (9:30 AM – 6:00 PM)

ORDER STATUS

Q. I have placed an order when will I receive it?

Orders once placed usually get delivered with 7-8 working days for most of the items. For furniture, it takes about 15-20 working days for the order to be delivered at your doorstep.
Also, delivery time may vary depending on factors like exact location, items in the order, mode of shipping chosen etc. Rest assured, our customers are updated in a timely fashion about the status of dispatch.

Q. I have placed an order but I haven't received any Order Confirmation Email. Why?

An Order Confirmation Email gets triggered instantly from our system on receipt of Payment against an Order. In case the payment is through from your end and still, you have not received the Order Confirmation Mail, there might be some technical glitch. It happens in a very rare instance.

Alternatively you may log in to your account on the website and check the status of the order placed by you.
In case you still find any discrepancy, please get in touch with our Customer Care team and we shall be more than happy to assist you in the best possible manner.

SHIPPING & DELIVERY

Q. Can the delivery be rescheduled if I am unable to collect my order?

Yes, the delivery may be rescheduled up to a limited duration but the same will depend on the feasibility at the Courier's end. You can directly touch base with your local Courier office to get the needful done.

Q. I want to change the shipping address of the order as I am relocating to a different location?

You can surely request for a change in Shipping Address till the item is not shipped from our end.
In case of any such requirement, please get in touch with our Customer Care team and we shall be more than happy to assist you in the best possible manner.

Q. How do I track my package?

You can track your order by signing into 'My Account'. Click on 'Order History', select the order you wish to track, and finally click on 'Tracking Code'. You will also receive an email notification when your order is dispatched from our warehouse

DISCOUNTS & PROMOTIONS

Q. What are the ongoing offers/ promotions on your website?

To provide the best ever shopping experience to our customers, we keep on updating our offers from time to time.

Q. The offer I saw is no longer visible?

We keep running the time-bound offers and promotions periodically. Hence, there might be a possibility that the offer you saw has ended. However, we do have a Sale section on our Website wherein anytime you can look for discounted items.

Q. Can I club two discount/promotion codes?

No, our customers can’t club two discount/promotion codes in the single order.

LOYALTY PROGRAME

Q. Do you have any loyalty program?

We are excited to announce that we are working on a loyalty program to be launched soon.

CARE ZONE

Q. How can I get in touch with Customer Care?

Please contact us at +91-9625319356 between 09:30 AM to 6:00 PM (Monday - Saturday) or email us at care@home4u.in

Q. What are the customer care working Hours?

We work 09:00 AM to 6:00 PM Monday to Saturday.

PAYMENT METHOD

Q. What Payment methods are accepted at Home4u.in?

We accept Master/Visa credit cards and all major Debit Cards. We also have an option of net banking and Cash on Delivery on selective orders for our customers.

Q. What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?

If your card is debited and no order placed, no need to panic at all!
Please check your bank/credit card account, as if the money is debited on a failed transaction, it will be rolled back into your account within 7 business days. The time taken can vary from bank to bank and we, unfortunately, won't be able to expedite this. Please contact your bank for updates.

If the transaction is successful and the money has been credited to our account we would initiate a refund within 3 days of your request.

CUSTOMIZATION

Q. Do you offer customization?

Yes, we offer customization for our Furniture. Please email us the required details for the customisation you are interested in and we will work on it with our team and provide you with the time period required and the corresponding costing. Upon your approval, we will be glad to get started.